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American Home Shield

CompareHomeWarrantyQuotes.com is pleased to offer our readers a profile of one of the home warranty industry's longest lived name brands.

Our American Home Shield review is editorial and may at times contain pricing or coverage details which are outdated or incorrect. If you spot an error, please take a moment to email us and let us know about our mistake.


If you need to request service, please call American Home Shield's toll free line at (888) 682-1043

About American Home Shield (AHS)

American Home Shield, also called AHS and Home Shield, founded the home warranty industry in 1971 and now services more than 1.6 million customers in 49 states.


American Home Shield operates five customer service centers, employs approximately 1,700 employees and has a national contractor network made up of over 13,000 independent home service contractors who employ more than 45,000 service technicians.

Why Choose a Home Warranty Plan from American Home Shield?

American Home Shield is among the most established home warranty companies in the United States, and provides a one-year service agreement that protects customers from expensive repairs or replacements to many major home systems and appliances that over time breakdown through normal wear and tear.

A home warranty with American Home Shield means access to over 40 years of expertise. Below are some key features of an American Home Shield warranty.

American Home Shield plans begin with monthly fees as low as $39.99.

Home Shield has a vast network of over 13,000 reputable home repair professionals.

Consider the ability to submit service requests 24 hours a day, 7 days a week, 365 days a year!

American Home Shield offers discount prices on brand-name appliances for the kitchen, bathroom and more!

Promotions by American Home Shield

Asurion Electronics Warranty Plan: The Electronics Plan by Asurion ® is a protection plan for your home's electronics and entertainment products that goes above and beyond individual extended and manufacturers warranties. Protect your favorite electronics products and enjoy them with your family and friends. If your covered product fails, we'll repair it, replace it, or reimburse you for it (at fair market value). Learn more here: Electronics Plan by Asurion.

Please Note: The Asurion Electronics Warranty Plan is an add-on that can only be purchased when an American Home Shield home warranty is purchased.

What Does American Home Shield Cover?

Systems Plan

The American Home Shield Systems Plan covers the key home systems from dangerous and expensive repairs. This plan includes coverage for heating and air systems (including ductwork), electric, water and plumbing, water heater, garbage disposal, and even smaller items like doorbells, ceiling fans and smoke detectors. This plan covers the replacement or repair of the components of these key home systems.

Appliance Discount Program

American Home Shield customers enjoy access to discounts on best brand name appliances. Check out the list of features below!

American Home Shield offers savings compared to manufacturers' suggested retail prices.

For homeowners focused on energy efficiency, American Home Shield features Energy Star certified options.

American Home Shield warranty customers will have access to the newest appliances with the latest technology.

Customers of American Home Shield can expect discounts that offset the cost of an American Home Shield Home Warranty Plan.

There is no limit to how many or how often customers of American Home Shield may buy appliances.

Combo Plan

American Home Shield's most popular plan is the Combo Plan. This package provides coverage for many of the home's primary systems and appliances.

Customers can save up to 29% with the Combo Plan instead of purchasing American Home Shield's Appliance Plan and the Systems Plan separately. The Combo Plan fully covers what's included in both the Systems Plan and the Appliance Plan.

Add on coverage

When purchasing a plan from American Home Shield, be sure to ask about individual add on coverage options. Some plans might look less than perfect, until you realize that your pool heater, spa, small electronics, or other items can be added to one of the plans you are considering, at a special monthly rate per item.

Shieldplatinum plan

American Home Shield's ShieldPlatinum plan is a comprehensive home warranty package that provides coverage for many of the most important systems and appliances in a home. This plan covers appliances such as refrigerators, ovens, dishwashers, and washing machines, as well as systems such as air conditioning, heating, electrical, and plumbing. The ShieldPlatinum plan offers peace of mind to homeowners by protecting against the high cost of repairing or replacing major systems and appliances.

One of the key benefits of this plan is its flexibility. Homeowners can customize the coverage to meet their specific needs. For example, they can choose to add coverage for a swimming pool or spa, or add coverage for additional appliances such as a second refrigerator or freezer. This allows homeowners to tailor their coverage to fit their specific circumstances and protect against the most common issues they may encounter.

'Build Your Own' Warranty Plan

American Home Shield's 'Build Your Own' Plan allows customers the flexibility to mix and match 10 or more items covered by American Home Shield. This plan was created a la cart style, with consumers in mind.

Roof leak coverage

American Home Shield recognizes the monumental expense homeowners face when homeowners insurance does not cover roof leak repairs. If roof leaks occur due to normal wear and tear then typically homeowners insurance will not cover the roof leak repairs needed. In that instance American Home Shield stands apart from home warranty companies which do not offer such coverage in their home warranties.

Laundry appliances

If your current home warranty company does not cover your laundry appliances, AHS might be worth shortlisting the next time you decide on the right home warranty company. Technicians qualified to repair most high efficiency washer and dryer machines can charge over $400 for some repairs.

These appliances have the potential to stay in good working order for over 10 years if well maintained, so it is cost effective to fix and maintain them, instead of making frequent replacements. American Home Shield covers laundry appliances, and considering their service fee and covered repairs, this particular area of their home warranties has the potential to be a boost to a homeowner's bottom line annual cost of owning a home.

Interior electrical lines

Though homeowners rarely see them, interior electrical lines are a core part of a house and occasionally need maintenance, upgrades, or replacement. Home systems, the fuse panel box, major appliances, heating units, the built in microwave, and built in exhaust hoods are all examples of locations where a malfunction may sometimes be caused by faults in wiring. American Home Shield offers their ShieldSilver plan with included coverage for wiring repair and replacement costs.

Interior plumbing lines

One of the most invisible and most important parts of any home is the system of interior plumbing lines and plumbing systems within the walls, between floors, in attics, inside foundations, and in other areas in and outside the house.

The plumbing systems in a home work day after day, mostly unnoticed, and it's that kind of invisibility that oftentimes leads to neglect. Pipes can build up all sorts of things that slow down the normal functioning of the plumbing.

Homeowners with aging homes that are well maintained should consider coverage for plumbing as a part of a home warranty purchase, and American Home Shield is among the companies that can be considered for that kind of coverage.

Major systems

American Home Shield sells basic home warranties that will cost the purchaser between $35 and $80, monthly.

American Home Shield's major systems coverage will not impose such low coverage limits as some home warranty companies will. In particular, their ShieldGold plan allows up to $3,000 for each item in the covered major systems list. Customers who wish to elect for even more per-item coverage can look at American Home Shield's ShieldPlatinum plan, which increases the per-item coverage limit to $6,000.

Attic fans

Though not present in all homes today, attic fans are, for some houses, a core part of the heating and cooling systems. These fans can have very long service lives, if well maintained. The real value of a home warranty that covers such fans and their related parts is to avoid replacement costs and keep the unit running for as many years as possible.

Heating and cooling systems

In warmer and in colder climates, effective heating and cooling are not just a convenience for homeowners, but are instead a vital part of a safe, clean, healthy living space.

Though heating and cooling units are found everywhere in modern homes in the United States, there are areas of the country where an air conditioning or heating failure can actually pose a threat to the survival of those inside the house.

American Home Shield offers coverage for these systems, as do most home warranty companies. There are matters to consider with regard to this type of coverage, including the coverage cap, requirements for maintenance records, options to use the homeowner's own contractor, instances of improper installation, the trade service call fee, and the speed with which American Home Shield might be able to fulfill a service request under extreme conditions, when dozens or even hundreds of homeowners in a single zip code might be requesting the same type of service.

Because heating units and cooling systems can be matters of life or death, it is very important for homeowners to be realistic about expectations for speed of service in the midst of very cold winter weather conditions or very hot summer weather conditions.

The most important aspect of HVAC and other heating and cooling service requests to consider ahead of time is how many trained, licensed professional technicians are present in the immediate area and how many of them will service a home warranty customer of American Home Shield.

Free HVAC tune up

American Home Shield offers a free HVAC tune-up service as part of its home warranty services. The free tune-up service is designed to help homeowners keep their heating and cooling systems running efficiently and effectively. Regular maintenance is important to ensure that HVAC systems are working at peak performance, reducing the likelihood of breakdowns and improving energy efficiency.

This free service provided by American Home Shield is performed by a qualified and experienced technician. The technician will inspect the HVAC system and perform a thorough cleaning, checking for any potential issues that may impact performance. The technician will also check and adjust the system's settings to ensure that it is running at optimal efficiency. This tune-up service helps to extend the life of the HVAC system, reduces the likelihood of breakdowns, and can help lower energy bills by improving efficiency.

Garage door openers

American Home Shield provides coverage for garage door openers as part of its home warranty services. The coverage includes repair or replacement of the entire unit and its parts, excluding the garage door itself. This coverage is designed to provide peace of mind for homeowners who rely on these devices for convenient and safe access to their homes.

American Home Shield’s coverage for garage door openers is comprehensive and includes repair or replacement of parts such as the motor, circuit board, gear assembly, remote control, and safety sensors. Homeowners can take advantage of this coverage in the event of a malfunction or failure, without the need to pay out of pocket. The coverage is subject to the terms and conditions of the home warranty contract, which specifies the limitations and exclusions of the coverage.

Better Business Bureau

Before the internet, consumers in the United States looked to Better Business Bureau for guidance when approaching major purchases, home warranties being no exception.

Even with all of the other options consumers have today, when seeking reviews and ratings for companies, the organization remains a trusted source of both professional and customer information about thousands of businesses, including home warranty companies.

American Home Shield can be found on Better Business Bureau's websites, including customer testimonials.

Optional Coverage options from American Home Shield

  • Pool/Inground Spa
  • Well Pump
  • Septic System Pumping and Septic Sewage Ejector Pump
  • Guest Unit

Industry Awards & Recognition

  • 2015, 2016, 2017 and 2018 Top Rated Award by HomeWarrantyReviews.com
  • 2014 Best in Service Award by HomeWarrantyReviews.com
  • 2014–2017 Most recommended home warranty provider by Women's Choice Award
  • American Home Shield is a Better Business Bureau Accredited Business
  • AHS is rated 3.9 out of 5 stars for overall customer satisfaction on ConsumerAffairs.com
  • Named the Top-Rated Home Warranty Company by ConsumersAdvocate.org

Compare American Home Shield

Learn more about home service contracts by comparing home service contract companies. This comparison article explores how American Home Shield compares to:

  • Old Republic Home Warranty
  • American Residential Warranty

How to cancel an American Home Shield warranty

Cancelling an American Home Shield home warranty can be done in a few simple steps. The first step is to contact American Home Shield's customer service department, which can be reached by phone or email. The customer service representative will need the homeowner's name and the policy number to initiate the cancellation process. It is important to have all relevant information on hand when making the cancellation request.

Once the customer service representative has all the necessary information, they will provide the homeowner with the necessary steps to cancel the policy. This may include filling out a cancellation form and returning it to American Home Shield. If there are any fees associated with cancelling the policy, the customer service representative will also provide information on these fees. It is important to note that the cancellation process and fees may vary depending on the terms of the policy and the cancellation date. Homeowners should carefully review their policy and the cancellation process before making a final decision to cancel their American Home Shield home warranty.

American Home Shield's site

We hope that our American Home Shield review helped you today, but we encourage you to read more about American Home Shield and their coverage options, as well as their American Home Shield FAQ on their website, https://www.ahs.com.

AHS customer service representative

If you need customer service from American Home Shield, please dial their toll free number listed below.

(888) 682-1043

You can also write to them at the address listed below.

American Home Shield

889 Ridge Lake Blvd

Memphis, TN 38120